Write a few lines.

No brief needed. Tell us what is going on, what worries you about it, and what you would like to be different a year from now.

Reply
Within two working days, in writing
Then
The free discovery workshop, if the letter calls for one
How many people work with you?
How should we reply?
A few lines is plenty. Tell us what worries you, and what you have already tried.
Letters are read by a person. Nothing is added to a list.